Managing Difficult/Crucial Conversations
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1-day workshop that teaches HR Professionals to develop confidence and the competency necessary to facilitate crucial conversations.

When: Thursday, August 16
9:00 am-4:00 pm (check-in starts at 8:30 am)
Where: Meetings On Pointe Training Center
2190 North Loop West, Suite 311
Houston, Texas  77018
United States

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Pre-registration and pre-payment is required; space is limited.
8:30 am
Check In
9:00 am-4:00 pm
Managing Difficult/Crucial Conversations*


Crucial conversations - sometimes called “critical” conversations or just plain old “tough” conversations - are discussions in which tension and feelings run high, relationships and trust may be fragile, and different outcomes matter greatly to each person. There is always concern about whether or not feelings will be hurt, intentions will be misinterpreted, or the “wrong” choice of words will be used. The possibility arises that matters and relationships may be worse off after the conversation takes place.

This seminar teaches HR Professionals to develop confidence and the competency necessary to facilitate such conversations with colleagues, bosses, employees, and other stakeholders.

  • Learn essential communication techniques necessary for facilitating crucial conversations.
  • Identify issues and statements which trigger immediate overt or covert emotional reactions and misinterpretations.
  • Identify critically important communication and conduct agreements for 1-on-1 and team meetings.
  • Practice 3 specific conversational techniques that can be used to manage and move through crucial conversations.
  • Practice 4 techniques for offering balanced, constructive feedback.
Credit Hours

*The workshop offers 6 PDCs for the SHRM-CP and SHRM-SCP and 6 hours of HR (General) credit towards PHR and SPHR recertification requirements.

ROBERT J. SCHOUT, LCSW, President of PowerSkills, is a dynamic speaker, facilitator, trainer and coach, committed to being a transformational change agent for people, programs, organizations and communities. His goal is to provide people with practical ways to grow themselves, their people and their organizations, from the inside, out. He uses a systems approach to help people assess individual needs and strengths, team/group challenges and opportunities, and organizational barriers and bridges to success.

Bob’s commitment to ‘no blocks and no barriers to service’ has enabled him to be of service to Fortune 500 companies including American Airlines, AC Nielson, and Kohler Company; government agencies including the Federal Judicial Center, the US National Parks Service and the Corporation for National Service; professional associations including SHRM chapters. Bob presented sessions at the 2017 Gulf Coast Symposium and received exceptionally high ratings from participants.
Payment & Terms
  • HR Houston Member  $330.00
  • NonMember  $380.00


Cancellations may be made with a full refund up to 5 business days prior to the workshop.  Individuals who register and neither cancel nor attend are not eligible for refund or rescheduling.  Substitutions may be made at any time; however, substitutions may incur an additional fee due to differences in the member type, e.g., substituting a non-member for a member registration. If you have any questions about this course, please contact HR Houston at 713.426.2646 or email


Map & Driving Directions

Make Your Commute Easier: 2190 North Loop West is NOT located on the feeder for the North Loop. You must turn onto East TC Jester and travel North approximately 2 blocks to "Entrance 5" of the office park named "The Preserve". Turn Right at Entrance 5 and look for the garage marked Building 2190 for parking. For additional information to help you avoid rush hour and/or construction back-ups, see our Optional Area Routes Guide (PDF).

P.O. Box 4240
Houston, TX 77210-4240